Terms of use
Welcome to your online store. By using the website, you automatically agree to the following terms, which you should read carefully and if it does not agree, it should not use its services and content. The visitor / user is kindly requested to check the content of the terms of use for possible changes. The continued use of the Sophistic Beauty website even after any changes means the unconditional acceptance of these terms by the visitor / user.
These terms of use refer only to transactions that are executed exclusively through the website sophisticbeauty.gr of the company With the characteristics:
Name: SOPHISTIC BEAUTY
Headquarters: 52 Thessalonikis Ave., Peraia, PO 57019 Thessaloniki
GENERAL TERMS
The purpose of the company is to provide the best possible customer service. This e-shop enables both its customers and all Internet users to be informed directly about the products offered by our company, as well as to make their purchases electronically.
INTELLECTUAL PROPERTY
Intellectual property rights and trademarks
The entire design of the website, the text, the graphics, the selection and its settings, are the intellectual property of our company and are protected under the relevant provisions of Greek law, European law and international conventions. All rights reserved, any text or image or mark is registered and used in this online store, with the permission of their respective owners.
PERSONAL DATA LEADERSHIP
You can see how you use your information in the Privacy Statement (Privacy Policy). The use of the web pages and services provided to the visitor / user by the website sophisticbeauty.gr presupposes their unconditional agreement with the terms stated therein.
STATEMENT OF PERSONAL DATA
In order to carry out any transaction through the online store of the company and to place orders for its products, the disclosure of some personal data of the customer will be requested. When placing the order, you will be asked for the full name, shipping address of the products, the billing address of the order (in case it is different from the shipping address), the number of a contact telephone, your e-mail address (e-mail) and in cases where the payment is made by credit card, the number, the expiration date of the card and the three-digit security code.
CAN MY DETAILS BE KNOWN TO THIRD PARTY / OTHER COMPANIES?
This data is processed by the company in compliance with the implementation of the EU Data Protection Directive 1995 (DPD), as well as the EU General Data Protection Regulation (GDPR) with effect from 25 May 2018. For more For details, please refer to the Privacy Statement (Privacy Policy) of this website
Credit card details are not stored in the Company's storage media during the transaction. The company will use the information you provide during the electronic submission of the form, in order to contact you regarding the
- the delivery of the order at your place
- for confirmation and identification of the customer in any necessary case
- for new or alternative products offered by Ias company
- special offers and news of your site
The registration of your personal data by you means that you consent to this data being used by your company for the reasons stated in the Privacy Statement (Privacy Policy)
SAFETY
All payments made using a card are processed through the Nexi e-Commerce electronic payment platform of Nexi Payments Greece SA and uses TLS 1.2 encryption with a 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.
SSL (Secure Sockets Layer) protocol is now the global standard on the Internet for certifying websites to Internet users and for encrypting data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during transmission. In addition, all information sent in SSL is protected by a mechanism that automatically detects if the data has changed during the transfer.
In addition, personal security is the password you give when you become a Member of the sophisticbeauty.gr website.
In order to present any of your personal information, you must first provide your username and password. For this reason, you must keep this information safe so that it does not fall into the hands of others. We also advise you to create a password using symbols along with alphanumeric characters.
Finally, remember that credit card details are not stored in the company's storage media during the transaction. All transactions you make through sophisticbeauty.gr are governed by International and European law, which regulates issues related to e-commerce as well as by the Law on Consumer Protection (Law 2251/1994), which regulates issues related to distance sales.
MERCHANTABLE ITEMS - AVAILABILITY -
CHARACTERISTICS
The available products for sale, their characteristics, prices and their available stock, are located at the website sophisticbeauty.gr and are accessible to everyone. Users can search for more information about each product by clicking on the product icon.
The company guarantees the timely information of the customers regarding the availability or the products, but does not bear any responsibility for their availability.
The company makes every effort on a daily basis to provide all the required information about the product (technical characteristics, prices, etc.). However, in order to limit any errors, we would recommend that before any completion of your purchase, you contact them in cases where the prices or any other feature of the product is beyond the usual and reasonable.
ΜThe prices listed in the relevant catalogs next to each
product, there is the price at which the current VAT is included.
The company reserves the right to adjust the prices of its online store, without being obliged to inform the consumer public.
ORDERING THROUGH THE ONLINE STORE
In order to place the order in the online store, the following are required:
- Completion of the special form with the necessary data for the conclusion of the sales contract.
- The unconditional acceptance of the terms of the contract of sale and the terms of use, in particular the collection and where required the use of personal data.
On all the pages of the online store sophisticbeauty.gr and next to each product available for purchase, there is the add button in the shopping cart. Navigate to the online store and add to your cart the products you want to buy. To continue your shopping, select from the main categories, the one that contains the next item you are looking for and add it to your cart as well. When you have completed the process of adding products, press the "Go to cashier" button. In order to be able to order it is not necessary to be a member of the online store sophisticbeauty.gr, we would advise you how to become a member, as the whole process will be much easier in any future use of the online store. Fill in the form with the username and password you stated during your registration and select "LINK" in the member area.
If you are not a member, press the create new account button and fill in an active e-mail account in the new member registration form. The e-mail that you will declare must exist because the communication will be done through the e-mail that you have stated during your registration. Even in case you do not become a member, you will be asked for personal information such as: invoicing and ordering address, e-mail, contact phone, information necessary for the conclusion and completion of the contract between the two parties.
Ordering process
The order is completed in 5 steps:
- Identification (Ability to log in, register or continue as a guest)
- Billing and shipping address
- Select shipping method
- Choice of payment method
- Confirmation and registration of the order
In case of any pending issue in your order, we will contact you at the details you have stated. In case you do not receive a relevant confirmation e-mail or notification by phone, it is your obligation to inform us without delay, as there may be a problem with the contact details you have stated. Your company does not bear any responsibility in case you have entered your contact details incorrectly, as a result of which it is not possible to communicate with you.
PAYMENT METHODS
Payment methods are explicitly mentioned on the order completion page.
COMMITTEES / CHANGES / CANCELLATIONS
The terms and conditions described in this policy apply to all products purchased in Greece through the online store sophisticbeauty.gr
Order cancellation
When you place your order through the online store sophisticbeauty.gr, you have the option to cancel your order on the same day you placed your order. For any return of your products you can send your request in writing by e-mail to [email protected]. For any information you need, you can contact us by consulting the contact details of the site. The products you want to return must be in excellent condition, in closed packaging. You are responsible for the cost of returning the products unless the product is covered by warranty due to a manufacturing defect. In case
open the product packaging, make sure to return it in perfect condition, with all the parts and components it consists of.
You agree to take care of the condition of the returned products from the moment they are delivered to you until the moment you deliver them to your store or to the transport company or courier company.
The company is not responsible for defects or poor quality of products available to its customers. All products are received by the suppliers packaged. In the event that a defective product is found on the delivered products, you reserve the right to return and replace it at your own shipping cost.
In case they are not returned within 15 days then our company may not accept any return or replacement of product. In any case, the maximum return period for replacement may not be extended beyond fifteen (15) calendar days from the date of receipt.
In addition to the rights provided by the return policy, all rights applicable to consumers under the existing provisions and laws relating to the contract of sale are recognized in each case, as well as any rights arising in relation to the product warranty terms.
Transportation of returned products
In case you wish to return the goods due to a change of opinion, you will be charged the immediate cost of returning the products. Receipt of returned products can only be done from the address you stated from the beginning for their shipment and which you have indicated in writing.
Do you agree to give your company as much detail as possible about the address of receipt of the goods, for example floor, difficulties of access of the Carrier / courier, elevator, narrow stairs, etc., in order to facilitate the process indicate.
Do you agree that there will be adequate access to the place to receive the returned goods.
If the courier / courier considers that the receipt of the products from the place you indicate, may cause damage to your property, he will inform you orally and will record it in the receipt form. You can instruct your partner courier company to collect the products despite this instruction, however you will not be liable for any damage that may be caused to your property or goods as the collection of the products will be done with care and care. .
You agree to give the partner all the products you wish to return, including all the parts and components that make them up. Upon receipt of the returned products by the Carrier you will sign a receipt form to certify that the delivery to the Carrier has taken place. The receipt form will be given to you by the cooperating carrier / courier.
If you are not able to be present at the receipt of the goods from the site, you can appoint a representative who will undertake this process on your behalf. This representative should be an adult and able to oversee the receipt of your products on your behalf.
Return of value of returned products
If you meet the return requirements, we will refund you
the amount corresponding to the value of the goods you return in the same way you made the original transaction unless you wish another way of return for which you must inform us in writing.
The return of the returned products will be made as soon as possible. In any case, it will be done after you inform us in writing about the return request of the products and you accept their return as well as if the products have been delivered to the cooperating transport company / courier.
Privacy Policy & GDPR compliance
GENERALLY
The use of the web pages and services provided to the visitor / user, by the website sophisticbeauty.gr, presupposes your unconditional agreement with the Privacy Policy on the Protection of Personal Data of this website. Therefore, the visitor / user must carefully read the contents of this page, before using the services of the website. If he does not agree, he should abandon it and NOT use any of its services and content.
This privacy policy may change from time to time depending on legislation or industry developments. We will not explicitly notify our customers or users of the site about these changes. Instead, we recommend that you periodically check this page for any changes to this privacy policy. The continued use of the website sophisticbeauty.gr even after any changes in the Privacy Policy, means the unconditional acceptance of these terms by you.
Protection of personal data
Collect and process your personal data only when absolutely necessary. We will never sell, rent, distribute, or disclose your personal information in any way. If you are under 16 years old, you must have your parents' consent before using the services of this site.
Ʃχετική νοµοθεσία
In addition to the company's internal IT systems, this website is designed to comply with the protection of users' personal data, with the following laws / regulations:
- EU Data Protection Directive 1995 (DPD)
- 2018 EU General Data Protection Regulation
(GDPR)
Personal information collected by this site and why it is collected
This site collects and uses personal information for the following reasons:
Website traffic monitoring
Like most websites, it uses Google Analytics (GA) to track user activity. We use this data to determine the number of people who use the site, to better understand how they find and use our web pages, and to see their progress within the site. Although GA records data such as your geographical location, your device, your web browser, and your operating system, none of this information is personally identifiable to you. GA also records your computer's IP address, which could be used to identify you, but Google does not give you access to it. We believe that Google is a third party data processing entity that complies with the requirements of European law.
Contact Forms and Email Links If you choose to contact us using a contact form or an email link, none of the data you provide will be stored on this site or will be processed or transferred to any third party. data processing, as defined below in the section "Third Party Data Processors". Instead, this data will be sent to you via an e-mail message via the Simple Mail Transfer Protocol (SMTP). SMTP servers are protected by the TLS (sometimes known as SSL) security protocol, which means that e-mail content is encrypted before being sent over the Internet. The contents of the e-mail are decrypted by your local computers and devices.
Electronic newsletter
If you choose to participate in the e-mail newsletter, the e-mail address submitted to you will be forwarded to MailChimp, which provides e-mail marketing services. MailChimp is a third party data processor (see "Third Party Data Processors" below). The submitted email address will not be stored in the in-site database or in any of the company's internal IT systems.
Your email address will remain in the MailChimp Database as long as you continue to use its email marketing services or until you explicitly request its removal from the list. You can do this by using the unsubscribe link contained in all the email newsletters we send you.
As long as your e-mail address remains in the MailChimp database, you will receive periodic (approximately once a month) informative e-mails from us.
About cookies
What is a cookie?
The term "cookie" refers to a small data file that consists solely of a series of text-form information that the site carries to the web browser on your computer's hard drive, or temporarily throughout your visit. , or Sometimes for longer periods, depending on the type of cookie. Cookies perform various functions (for example, distinguishing you from other visitors to the same website or remembering certain things about you, such as your preferences) and are used by most websites to improve your user experience.
Each cookie is unique to your browser and contains some anonymous information. A cookie usually contains the name of the field where the cookie came from, the
"Shelf life" of the cookie as well as a price (usually in the form of a randomly generated unique number).
Google Analytics cookies
Google Analytics cookies are performance analysis / logging cookies that allow us to collect anonymous information about how visitors use our website. These cookies can inform you about how many visitors use the website, the time and duration of access, while also providing information on how to navigate visitors to the various points of the website. This information helps us to improve the way our website works. They are anonymous information and do not contain personal data.
The information collected by Google Analytics cookies about our website is transferred and stored on Google servers in accordance with Google's privacy policy.
For more information about Google Analytics, please click https://sup port.google.com/analytics/answer/G004245
You can turn off tracking from Google Analytics by clicking https://tools.go ogle.com/dlpa ge/gaoptout?hl=en=GB
If you disable these cookies, your use of the Website will not be tracked, nor will it be used in the statistics we collect to improve the services we provide through the Website. The operation of the site will not be affected.
Cookies from social networks
Third-party social networks can place cookies on your device if you choose to share content from our website with them by clicking on one of the built-in buttons titled "Share".
If you disable these cookies, the "Share" feature
(share) will not be available.
About the server of this site
All web traffic (file transfer) between this site and your browser is encrypted and transferred via HTTPS using SSL (Secure Sockets Layer).
Third party data processors
Use a number of third parties to process personal data about you. These bodies have been carefully selected to comply with the legislation referred to in this text.
Data breaches
For all your personal information stored in the database, all the necessary measures will be taken to ensure it.
We will report any illegal breaches of this website or any third party data provider to any and all stakeholders as well as the authorities within 72 hours of the breach, provided that the personal data stored in an identifiable format, have been stolen.
ORDERS
You can make purchases and orders of your favorite products in the following ways:
Order τοIn the eas eshop at sophisticbeauty.gr
Find the products you are interested in through the Search Engines or from the various thematic pages (eg blog). Click the link (cart) that is marked below the product you are interested in and this will go to your online "shopping cart".
When you have finished your selections, click on the link (Shopping Cart) where you will be asked to specify a payment and shipping method.
Phone Order at 2392400540
Choose the products that interest you and record them or put them on the "wish list".
Then call daily 09:00 - 20:00 and place your order.
WAY OF MISSING
Upon completion of your order, the delivery process begins immediately, which in 90% cases is completed in 1 or 3 working days. In other cases it does not exceed 5-7 days. During this time the products are ordered and picked up by the companies, packed by us and sent by courier to the address you have stated. In exceptional cases where there is a temporary shortage or seasonal load (eg Christmas) your order may be delayed. An additional delay of 1-2 days is provided for "Remote & Inaccessible" areas of the country.
METHODS OF PAYMENT - REQUIREMENTS OF SALE
For your convenience you can choose to pay for your purchases through:
- Cash on delivery: You pay in cash, to the ELTA Courier employee, when he delivers the parcel to your place. The cost of cash on delivery is €2.50, regardless of the order amount.
- Credit, debit or prepaid card:All payments made using a card are processed through the electronic platformpayments"Nexi e-Commerce" of Nexi Payments Greece SA and uses TLS 1 encryption.2 with encryption protocol 128-bit (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.
- PayPal